Privacy Policy

Last Updated: September 21, 2026

AlterCareLine respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through this website and related online services.

AlterCareLine provides peer support, information, and connections to resources. AlterCareLine is not a crisis or emergency service, and use of this website does not create a doctor-patient relationship or constitute medical advice.

The terms “AlterCareLine,” “we,” “our,” and “us” refer to AlterCareLine and, where applicable, the organization and affiliates responsible for operating AlterCareLine.

The “Site” means altercareline.com and any related Internet service under the control of AlterCareLine.

“Personal Information” means information that alone, or when combined with other information, may be used to identify, contact, or locate an individual, such as a name, address, email address, or telephone number.

Information We Collect

Information You Provide

We may collect information you voluntarily provide through the Site, including your name, email address, telephone number, and information included in messages or other communications you send to us.

Communications With Us

We collect information you provide when communicating with AlterCareLine, including communications made through the Site, email, telephone, social media, or other available communication channels.

Please do not submit medical records, diagnosis information, treatment records, or other sensitive health information through a general website contact form unless the form specifically states that it is designed to receive that information securely.

Health Information

In some circumstances, you may voluntarily provide information related to your health, behavioral health needs, or the services or resources you are seeking. When health information is collected, used, maintained, or transmitted in a context subject to the Health Insurance Portability and Accountability Act (“HIPAA”) or other applicable health privacy laws, that information will be handled in accordance with applicable legal requirements.

Any Notice of Privacy Practices or other health-information privacy notice that specifically applies to a service you receive will govern the use and disclosure of Protected Health Information (“PHI”) associated with that service.

Information From Other Sources

We may receive information about you from third parties and may combine that information with information you provide through the Site.

Location Information

Depending on your device settings, we may receive general location information, including information inferred from your IP address. We may use this information to operate, maintain, and improve the Site and our services.

Cookies and Related Technologies

When you visit the Site, we and service providers that support the Site may automatically collect certain technical information through cookies, web beacons, server logs, analytics tools, and similar technologies.

This information may include your IP address, browser type, device information, operating system, referring URLs, pages viewed, and information about how you use the Site.

We may use analytics services, including Google Analytics, to better understand use of the Site. Information about how Google uses information collected from websites and applications is available at Google’s Privacy & Terms .

You may be able to change your browser settings to block or delete cookies. Certain features of the Site may not function properly if cookies are disabled.

How We Use Your Information

Providing and Improving Services

We may use information we collect to operate AlterCareLine, respond to requests, provide information and resources, maintain the Site, improve our services, and support our operations.

Communications

We may use the email address or telephone number you provide to respond to your requests, provide information you requested, communicate about services or resources, provide customer support, and send operational communications.

Marketing

Where permitted by law, we may use information you provide to send information about programs, resources, events, or services that may be relevant to you. You may opt out of marketing emails by using the unsubscribe link included in those messages.

Aggregate and De-Identified Information

We may aggregate or de-identify information so that it does not identify you. We may use or disclose aggregated or de-identified information for lawful business purposes.

How We May Disclose Information

Vendors and Service Providers

We may share information with vendors and service providers that perform services on our behalf, such as website hosting, database services, email services, analytics, communications, mapping, technology, and other operational support.

When a service provider receives PHI on behalf of an organization subject to HIPAA, appropriate safeguards and agreements will be used where required by law.

Marketing and Advertising Partners

We do not rent or sell Personal Information collected through the Site to unaffiliated third parties for their direct marketing purposes without permission.

SMS Consent and Mobile Information

SMS opt-in consent and mobile phone information collected for SMS communications will not be shared with third parties or affiliates for their marketing or promotional purposes.

If you receive text messages from us and wish to stop receiving them, you may opt out by replying STOP.

Legal Disclosures

We may access, preserve, or disclose information when we reasonably believe doing so is required or appropriate to comply with applicable law, legal process, law enforcement requests, protect rights or property, respond to requests, or protect the safety of individuals.

Business Transfers

Information may be disclosed in connection with a merger, acquisition, reorganization, financing, bankruptcy, sale of assets, or similar business transaction, as permitted by applicable law and contractual obligations.

With Your Permission

We may disclose information when you direct us to do so or otherwise provide permission.

Information Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information collected through the Site. However, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure.

Children’s Privacy

We do not knowingly collect, maintain, or use Personal Information from children under 18 years of age through the Site without appropriate authorization, and the Site is not directed to children under 18.

If you believe a child has provided Personal Information through the Site without appropriate consent, please contact us using the information below.

International Users

If you access the Site from outside the United States, information you provide may be transferred to and processed in the United States. By using the Site, you acknowledge such transfer and processing in accordance with this Privacy Policy and applicable law.

Links to Third-Party Websites

The Site may contain links to third-party websites and services. This Privacy Policy does not apply to the privacy practices of those third parties. AlterCareLine is not responsible for the privacy practices or content of websites operated by third parties.

Your Choices and Requests

You may contact us if you would like to request that we update or correct Personal Information you previously provided, or if you have questions about this Privacy Policy or our privacy practices.

Certain privacy rights may also be available under applicable federal or state law depending on the information involved and the circumstances in which it was collected.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The revised version will become effective when it is posted on the Site unless otherwise stated.

We encourage you to review this Privacy Policy periodically for updates.

Contact Us

If you have questions about this Privacy Policy or AlterCareLine’s privacy practices, please contact:

AlterCareLine
34270 Pacific Coast Hwy, 3rd Floor
Dana Point, CA 92629
Phone: (213) 561-6622
Email: outreach@altercareline.com